Terms of Use
By using our website you agree to our terms of use. We may alter these terms without notice. Please check these regularly, since we reserve the right to correct any errors at any time.
Return Policy
In case of damaged or missing merchandise, we are able to offer either a full refund or exchange for the item in question, depending upon availability. We cannot guarantee that purchased items will remain in stock. To acquire a refund or exchange, we require a receipt and visual of issue.
For all requests, please contact customer service at info@prysmclothing.com
Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period.
Late Or Missing Refunds
If you haven’t received a refund, first check your bank account. If no refund is listed as being processed, please contact your credit card company since it may take several days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at info@prysmclothing.com.
Privacy
Prysm Records respects the privacy of its customers. Customer information will never be shared with third parties or outside individuals.
Shipping
All domestic orders are shipped at a standard rate. Please allow up to 3 business days to process orders unless otherwise stated. Domestic orders over $60.00 qualify for Free Shipping.
Currently, Prysm Records ships globally. Please note that taxes/duties/VAT are not included in International shipping costs and will be additionally added to the cost of each order. Please allow up to 5 days for processing and verification unless otherwise stated.
Tracking information may be retrieved through info@prysmclothing.com.